Life in Stilly.

Shipping Policy

Stilly Boys | stillyboys.com
Last Updated: August 2026

Overview

We move fast in Stillwater. Orders go out the door quick, and this page covers how that works — processing, transit, tracking, and what to do when something goes sideways.

Order Processing

Orders are processed and fulfilled within 1–2 business days under normal conditions. During drops, tournament weekends, holidays, and other high-volume stretches, processing can run 3–5 business days. Most orders ship sooner.

Business days are Monday–Friday, excluding federal holidays. Weekend and holiday orders start processing the next business day. When your order ships, you'll get a confirmation email with tracking.

Shipping Times

Once a package is with the carrier, transit time is in the carrier's hands.

Domestic (United States)

Standard: 3–7 business days after fulfillment
Expedited: 2–3 business days after fulfillment (where offered at checkout)

International

Standard: 2–4 weeks (Canada & Mexico); 3–5 weeks (rest of world), depending on destination and customs
Express (tracked & insured): 3–7 business days (Canada & Mexico); 5–10 business days (rest of world)

International estimates are estimates. Stilly Boys isn't responsible for customs holds, local postal delays, or carrier issues outside our control.

Ordering for a Meet or Tournament?

If you need gear in hand by a specific weekend — a tournament, a dual, senior night — order early, and email us before you buy if you're cutting it close. We'll give you a straight answer on whether it'll make it, because we'd rather tell you the truth up front than have your gear show up Monday.

support@stillyboys.com — we typically respond within 1 business day.

Carriers

We ship USPS, UPS, FedEx, and DHL (international), chosen at fulfillment based on destination, package, and the method you picked at checkout.

Tracking

Tracking arrives by email when your order ships; allow up to 24 hours for the carrier's system to update. No confirmation inside your processing window? Check spam first, then email support@stillyboys.com.

Free Shipping

Any free-shipping threshold or promotion in effect is shown in your cart before checkout.

International Orders, Customs & Duties

We ship worldwide. ALL SALES FINAL FOR INTERNATIONAL. Import duties, taxes, and customs fees charged by your country are your responsibility and aren't included in your order total. Customs processing times are outside our control. If a shipment is refused or undeliverable due to customs or a bad address, return shipping costs fall to the customer, and refunds are issued minus original and return shipping.

Wrong Address

Double-check your address at checkout — we're not responsible for orders shipped to an address entered incorrectly. Catch a mistake right after ordering? Email us immediately and we'll try to fix it before fulfillment; no guarantees once it's in process.

Lost or Stolen Packages

If tracking says delivered and there's no package: check with your household and neighbors, check every entry point, then contact the carrier with your tracking number to file a claim. Still nothing? Email us and we'll do what we can to help.

Damaged in Transit

If your order arrives damaged, email support@stillyboys.com within 48 hours of delivery with your order number, a photo of the damaged item, and a photo of the packaging. We'll make it right.

Drops

Stilly Boys runs limited drops. During a live drop, expect processing at the high end of the window (3–5 business days), and note that drop items can't be cancelled once they enter fulfillment. Review your order before you complete it.

Stilly Boys reserves the right to update this policy; changes post here with a new effective date.

Stilly Boys

Questions? support@stillyboys.com · (405) 939-0618, Monday–Friday, 11 AM–6 PM Central.